FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER £100 | FREE SHIPPING UK | SAME DAY DELIVERY WITHIN LONDON ON ORDERS BEFORE 3PM
FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER £100 | FREE SHIPPING UK | SAME DAY DELIVERY WITHIN LONDON ON ORDERS BEFORE 3PM
Bag 0

Shipping & Returns

ALL ORDERS OVER £100 QUALIFY FOR FREE SHIPPING & RETURNS (Free returns are for full price items only )
ALL INTERNATIONAL ORDERS OVER £100 QUALIFY FOR OUR FREE EXPRESS DELIVERY SERVICE.

UK ORDERS
UK EXPRESS DELIVERY £6.95 Next day for orders received before 10am Monday – Thursday otherwise within 2 working days.
UK customers: If your order is over £100 you will automatically qualify for FREE EXPRESS SHIPPING & FREE RETURNS
(Free returns are for full price items only).

EU ORDERS
EU EXPRESS DELIVERY £14.00 2-4 days
EU customers: If your order is over £100 you will automatically qualify for FREE EXPRESS DELIVERY. However we do not offer a free returns service outside of the UK, so you will be responsible for any shipping costs incurred on returning an item. Please check our returns policy below before ordering.

INTERNATIONAL ORDERS
International customers: If your order is over £100 you will automatically qualify for FREE EXPRESS DELIVERY. However we do not offer a free returns service outside of the UK, so you will be responsible for any shipping costs incurred on returning an item. Please check our returns policy below before ordering.We ship globally via DHL Express, all items will require a signature on delivery. Please select your country at checkout, however if your country is not listed, please contact the COUP DE COEUR team at info@coupdecoeurlondon.co.uk for
a quote.


US
EXPRESS DELIVERY £20.00 2-4 days
 FREE DELIVERY ON ORDERS OVER £100
CANADA
EXPRESS DELIVERY £20.00 3-5 days
 FREE DELIVERY ON ORDERS OVER £100
AUSTRALIA & NEW ZEALAND
EXPRESS DELIVERY £22.00 5-7 days
 FREE DELIVERY ON ORDERS OVER £100
JAPAN
EXPRESS DELIVERY £25.00 5-7 days
 FREE DELIVERY ON ORDERS OVER £100
ASIA
EXPRESS DELIVERY £25.00 5-7 days 
FREE DELIVERY ON ORDERS OVER £100

DUTIES & TAXES

We deliver DDP/Delivery Duty Paid to EU countries, US & Australia. For all other destinations, customers may face import and duty taxes.
If a delivery destination is selected where we do not currently offer Duty Paid, then product prices are displayed in Sterling but are exclusive of all local taxes and duties. These vary from country to country and Coup de Coeur London has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by DHL Express and the order will not be released until you have paid. Please contact your local customs office for further details of charges.

RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase from Coup de Coeur London, you have 30 days from the shipped date to return your order to us for
 a refund. Delivery charges are non-refundable. Please follow the returns procedure below:

UK ORDERS
At Coup de Coeur London we offer a FREE UK COLLECTION & RETURNS service on full price items only (sale goods not included).

RETURNS PROCEDURE

EMAIL COUP DE COEUR LONDON
Please email us at info@coupdecoeurlondon.co.uk within 5 days of receipt of your order to inform us of the item(s) you wish to return.
Please state your customer number, the product/item number and details of the item you wish to return and the reason for the return. We will then issue you with a Returns shipping label for you to attach to your parcel.

BOOK COLLECTION
The Coup de Coeur London team will arrange a collection for you, please specify a pick-up address and date of pick up.

PARCEL COLLECTED
Our DPD/Interlink driver will supply a waybill and attach it to your parcel to be returned, and then the parcel will be on its way back to us.

PARCEL RECEIVED
Once we receive your parcel at our warehouse, we will send you an email to confirm receipt and that your refund is being processed.

YOUR REFUND
Your refund will be credited back via the original payment method.
Please allow up to 3-5 working days for your refund to appear on your bank statement.
PLEASE NOTE – Items returned must be unworn and in a re-saleable condition. In the interests of hygiene, pierced earrings cannot be returned, we are also unable to accept returns for made-to-order items unless they are faulty.

INTERNATIONAL ORDERS
Coup de Coeur London will accept returns for items purchased by international customers, as long as the RETURNS PROCEDURE above has been followed. International customers are responsible for the cost of returning items to our warehouse. We advise that you have insurance against loss of the parcel as Coup de Coeur London will hold no responsibility for returned items lost in the post. Items must be returned in an unworn re-saleable condition. Once the items are received at our warehouse, we will issue a refund for the purchase price of the item. Please note that we are unable to refund shipping costs, and free returns is not offered for sale goods purchased.

COUP DE COEUR LONDON RETURNS ADDRESS:

COUP DE COEUR LONDON
RETURNS DEPT
3 STANDARD ROAD
LONDON
E8 1DB

EXCHANGES
Please contact info@coupdecoeurlondon.co.uk if you wish to exchange an item.

WHEN WILL MY ORDER SHIP?

If the item is in stock then it will be packed and shipped within 24 hours of receipt of order. On placing your order, you will receive a shipment confirmation from the Coup de Coeur London team with tracking information.

I RECEIVED THE WRONG PRODUCT
If you feel that you have received the wrong product, please contact our customer services team within 72 hours of receiving the product at info@coupdecoeurlondon.co.uk

THE ITEM I RECEIVED IS FAULTY
Please check your items carefully when they arrive. In the unlikely event you receive a faulty/damaged item please email our customer services team at info@coupdecoeurlondon.co.uk stating your order number and the nature of the fault. Our team will advise you on how to return the items for a replacement or full refund. For faulty items that have been worn or used or returns outside our Return’s Policy, please email our customer services team at info@coupdecoeurlondon.co.uk for further assistance.
These may be accepted at the discretion of Coup de Coeur London. Thank-you for shopping with Coup de Coeur London. If you have any other queries, please email us at: info@coupdecoeurlondon.co.uk
X

Join the mailing list!

Be the first to know the latest releases, exclusives
and offers by subscribing to our newsletter.