Shipping policy
ALL ORDERS OVER £100 QUALIFY FOR FREE SHIPPING & RETURNS
(Free returns are for full price items only)
ALL INTERNATIONAL ORDERS OVER £100 QUALIFY FOR OUR FREE EXPRESS DELIVERY SERVICE.
UK ORDERS
UK EXPRESS DELIVERY £6.95 Next day for orders received before 10am Monday – Thursday otherwise within 2 working days.
UK customers: If your order is over £100 you will automatically qualify for FREE EXPRESS SHIPPING & FREE RETURNS
(Free returns are for full price items only).
EU ORDERS
EU EXPRESS DELIVERY £14.00 2-4 days
EU customers: If your order is over £100 you will automatically qualify for FREE EXPRESS DELIVERY. However we do not offer a free returns service outside of the UK, so you will be responsible for any shipping costs incurred on returning an item. Please check our returns policy below before ordering.
INTERNATIONAL ORDERS
International customers: If your order is over £100 you will automatically qualify for FREE EXPRESS DELIVERY. However we do not offer a free returns service outside of the UK, so you will be responsible for any shipping costs incurred on returning an item. Please check our returns policy below before ordering.We ship globally via DHL Express, all items will require a signature on delivery. Please select your country at checkout, however if your country is not listed, please contact the COUP DE COEUR team at info@coupdecoeurlondon.co.uk for
a quote.
US
EXPRESS DELIVERY £20.00 2-4 days FREE DELIVERY ON ORDERS OVER £100
CANADA
EXPRESS DELIVERY £20.00 3-5 days FREE DELIVERY ON ORDERS OVER £100
AUSTRALIA & NEW ZEALAND
EXPRESS DELIVERY £22.00 5-7 days FREE DELIVERY ON ORDERS OVER £100
JAPAN
EXPRESS DELIVERY £25.00 5-7 days FREE DELIVERY ON ORDERS OVER £100
ASIA
EXPRESS DELIVERY £25.00 5-7 days FREE DELIVERY ON ORDERS OVER £100
DUTIES & TAXES
We deliver DDP/Delivery Duty Paid to EU countries, US & Australia. For all other destinations, customers may face import and duty taxes.
If a delivery destination is selected where we do not currently offer Duty Paid, then product prices are displayed in Sterling but are exclusive of all local taxes and duties. These vary from country to country and Coup de Coeur London has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by DHL Express and the order will not be released until you have paid. Please contact your local customs office for further details of charges.
RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase from Coup de Coeur London, you have 30 days from the shipped date to return your order to us for a refund. Delivery charges are non-refundable. Please follow the returns procedure below:
UK ORDERS
At Coup de Coeur London we offer a FREE UK COLLECTION & RETURNS service on full price items only (sale goods not included).
(Free returns are for full price items only)
ALL INTERNATIONAL ORDERS OVER £100 QUALIFY FOR OUR FREE EXPRESS DELIVERY SERVICE.
UK ORDERS
UK EXPRESS DELIVERY £6.95 Next day for orders received before 10am Monday – Thursday otherwise within 2 working days.
UK customers: If your order is over £100 you will automatically qualify for FREE EXPRESS SHIPPING & FREE RETURNS
(Free returns are for full price items only).
EU ORDERS
EU EXPRESS DELIVERY £14.00 2-4 days
EU customers: If your order is over £100 you will automatically qualify for FREE EXPRESS DELIVERY. However we do not offer a free returns service outside of the UK, so you will be responsible for any shipping costs incurred on returning an item. Please check our returns policy below before ordering.
INTERNATIONAL ORDERS
International customers: If your order is over £100 you will automatically qualify for FREE EXPRESS DELIVERY. However we do not offer a free returns service outside of the UK, so you will be responsible for any shipping costs incurred on returning an item. Please check our returns policy below before ordering.We ship globally via DHL Express, all items will require a signature on delivery. Please select your country at checkout, however if your country is not listed, please contact the COUP DE COEUR team at info@coupdecoeurlondon.co.uk for
a quote.
US
EXPRESS DELIVERY £20.00 2-4 days FREE DELIVERY ON ORDERS OVER £100
CANADA
EXPRESS DELIVERY £20.00 3-5 days FREE DELIVERY ON ORDERS OVER £100
AUSTRALIA & NEW ZEALAND
EXPRESS DELIVERY £22.00 5-7 days FREE DELIVERY ON ORDERS OVER £100
JAPAN
EXPRESS DELIVERY £25.00 5-7 days FREE DELIVERY ON ORDERS OVER £100
ASIA
EXPRESS DELIVERY £25.00 5-7 days FREE DELIVERY ON ORDERS OVER £100
DUTIES & TAXES
We deliver DDP/Delivery Duty Paid to EU countries, US & Australia. For all other destinations, customers may face import and duty taxes.
If a delivery destination is selected where we do not currently offer Duty Paid, then product prices are displayed in Sterling but are exclusive of all local taxes and duties. These vary from country to country and Coup de Coeur London has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by DHL Express and the order will not be released until you have paid. Please contact your local customs office for further details of charges.
RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase from Coup de Coeur London, you have 30 days from the shipped date to return your order to us for a refund. Delivery charges are non-refundable. Please follow the returns procedure below:
UK ORDERS
At Coup de Coeur London we offer a FREE UK COLLECTION & RETURNS service on full price items only (sale goods not included).
FREE UK Delivery